Privacy Policy

1 What Information We Collect

We collect the following types of information so we can serve you and run our salon:

• Contact details: your name, mobile phone number and email address.
• Appointment details: services requested, preferred dates and times and your visit history.
• Payment information: processed securely through third-party payment processors. We do not store full card numbers on our systems.
• Technical data: IP address, browser type, device information and pages visited, collected automatically through cookies and analytics tools.
• Communications: the content of messages you send us by text, web form, email or social media.

2 How We Use Your Data

We use the information we collect to:

• Schedule, confirm and send reminders about your appointments.
• Respond to questions and provide customer service.
• Send promotional offers, updates and announcements when you have opted in.
• Process payments for services.
• Improve our website, services and overall guest experience.
• Meet our legal and regulatory obligations.

3 SMS Opt-In Details

When you opt in to our SMS program you agree to receive text messages from Luv Nails & Spa. Here are the details:

• Program name: Luv Nails & Spa Appointment & Promotions.
• Message types: appointment confirmations, appointment reminders, account or service updates and promotional offers.
• Message frequency: message frequency varies based on your activity and appointments.
• How to opt in: by submitting your mobile number and checking the SMS consent box on our website form, by texting us directly, or by providing your number in person and agreeing to receive texts. Consent is never a condition of purchase.
• How to opt out: reply STOP to any message at any time. Reply HELP for help. Message and data rates may apply.

4 Cookies & Tracking Information

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how visitors use our pages. We may use analytics services such as Google Analytics to measure traffic and improve performance.

You can disable or delete cookies through your browser settings. Turning off cookies may affect how some parts of the site function.

5 Data Security Practices

We take reasonable steps to protect your information. Our website uses SSL/TLS encryption to secure data in transit, and payments are handled through PCI-compliant payment processors. Access to personal information is limited to staff who need it to do their job.

No method of transmission over the internet or electronic storage is fully secure, so while we work hard to protect your data we cannot guarantee absolute security.

6 Your User Rights

You have control over your information. You may:

• Unsubscribe from texts: reply STOP to any SMS message to stop receiving them.
• Unsubscribe from email: click the unsubscribe link in any marketing email.
• Update your information: contact us to correct or change your details.
• Access or delete your data: request a copy of the information we hold or ask us to delete it.
• Opt out: ask us to stop collecting or using your information for marketing.

To make any of these requests, reach us using the contact details below.

7 Age Restriction

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will remove it.

8 Sharing & Disclosure

We share personal information only with trusted service providers who help us operate, such as our scheduling platform, payment processor and SMS provider, and only to the extent needed to deliver our services. We may also disclose information when required by law or to protect our rights.

We do not sell your personal information. As stated above, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

9 Contact Us

Questions about this Privacy Policy or your information? Get in touch:

See also our Terms of Service.